Begin with the context.
Name the situation you are talking about before you describe your reaction. A clear context makes feedback easier to understand and gives the other person a chance to remember the same moment.
Describe what you noticed.
Talk about the contribution or interaction you observed. Avoid guessing at someone’s motivation. What you noticed, how it affected the shared work and what you appreciated are a useful place to begin.
A useful conversation leaves room for the other person’s perspective.
Make room for a reply.
Even a positive message can open a conversation. Ask a thoughtful question, listen to the answer and be willing to learn something about the moment you did not see. Feedback works best when the person remains part of the story.
Choose the right moment.
Consider the person’s preference and the setting. A public thank-you and a private conversation serve different purposes. Careful timing and a little privacy can help a useful message land with warmth.
Original article by Wispout Editorial.
